Website Maintenance & Support
Website Maintenance That Keeps You Online And Secure
A website isn't finished at launch. Software goes out of date, plugins develop security holes and things quietly break. We look after all of that, so you hear about problems from us, rather than from a customer.
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Most Website Problems Are Preventable
- Tested updates
- Offsite backups, tested
- Uptime and security monitoring
- Plain-English monthly reports
Websites rarely fail dramatically. They decay. A plugin goes unpatched and someone gets in through it. A form stops sending and nobody notices for three weeks, while enquiries quietly vanish. An old PHP version reaches the end of its support, and the site gets a little slower with every new feature added. Then one day something visibly breaks, and fixing it costs far more than preventing it would have.
Our maintenance service is the routine care that stops all that. We apply updates after testing them on a staging copy, so a bad update doesn't take down your live site. We keep backups in a separate location and check that they can actually be restored. We monitor for downtime and security problems around the clock, and we're alerted to issues before they affect your customers.
We also check the things automated tools can miss. Are your contact forms really delivering? Do your checkout and bookings still work? Have new images or marketing tags slowed the site down? Has anything changed in Search Console that needs attention? Each month you get a short, plain-English report covering what we did and anything we think you should know about.
And when you need something changed, such as new copy, an updated page or a small feature, you have people who already know your site, with no need to brief a stranger or hunt for whoever built it. We look after sites we've built and sites we haven't. If yours came from someone else, we'll start with a health check, so we both know exactly what we're taking on.
What Our Maintenance Covers
The routine care every site needs, and the help you'll want when something changes.
- 01
Software & Plugin Updates
Core, plugin, theme and framework updates tested on a staging copy first, so problems get caught before they reach your live site.
- 02
Backups & Recovery
Automatic backups stored away from your server, with restores tested, so that you can recover quickly if the worst happens.
- 03
Security Monitoring
Malware scanning, firewall rules and login protection, along with a response plan if anything suspicious appears.
- 04
Uptime Monitoring
Round-the-clock checks with instant alerts, so that outages are spotted and dealt with quickly, often before you've noticed.
- 05
Functional Checks
Regular tests of your forms, checkout and bookings, because a site can look completely fine while quietly losing you enquiries.
- 06
Performance Checks
Watching speed and Core Web Vitals over time, and fixing regressions before they begin to affect visitors or rankings.
- 07
Content & Small Changes
Text updates, new pages and small improvements handled by people who already know your site, without new contracts each time.
- 08
Hosting Management
Looking after your server, SSL certificates, domains and DNS, so renewals and technical details don't catch you out.
How We Keep Your Site Safe
Three habits separate proper maintenance from simply clicking 'update'.
- 01
Test Before Updating
Updates go to a staging copy first. If something breaks, it breaks there and not in front of your customers.
- 02
Prove The Backups Work
A backup nobody has restored is just a hope. We test ours, so they'll work when you need them.
- 03
Check What Really Matters
We test the actions that bring in business, such as forms and checkout, not only that the homepage loads.
What Maintenance Prevents
Common problems that routine care catches before they turn expensive.
Security Breaches
Most hacks are preventableMany website hacks use known holes in outdated software. Prompt patching, firewalls and limited access close most of those doors.
In practice
A site running an out-of-date plugin could be patched as soon as a fix is released, before automated attacks start to target it.
Silent Failures
Problems nobody reportsForms, payment connections and emails can all fail without any visible error. Scheduled tests catch them early.
In practice
A contact form that stopped delivering after an email change could be caught within days instead of months.
Slow Decay
Speed lost bit by bitNew images, tags and plugins gradually slow a site. Monitoring shows when it happens, and what caused it.
In practice
A new marketing script that slows pages on mobile could be spotted and delayed before it starts costing conversions.
Expired Renewals
Domains and certificatesAn expired SSL certificate or domain can take a site offline or scare off visitors. We track these dates for you.
In practice
A certificate about to expire could be renewed well in advance, so visitors never see a browser security warning.
When Was Your Site Last Updated?
Send us your address. We'll run a health check and tell you what needs attention, whether or not you choose to work with us.
Get A Health CheckHow We Take On Your Website
A clear start, then steady, reliable care each month.
- 01
Health Check
We review your software, security, backups, speed and hosting.
- 02
Urgent Fixes
Any immediate risks are fixed first, so that you start from a safe position.
- 03
Set Up Monitoring
Backups, uptime checks and security tools are put in place.
- 04
Staging Copy
We create a safe copy of your site for testing updates.
- 05
Monthly Routine
We update, test and check on a regular schedule, and fix what we find.
- 06
Plain-English Report
You get a summary of the work done, and any advice worth acting on.
Platforms We Maintain
We look after most common website platforms, and the tools that surround them.
- WordPress
- Shopify
- Magento
- Laravel
- Next.js
- React
- Node.js
- Contentful
- Cloudflare
- Wordfence
- Sucuri
- Let's Encrypt
- UptimeRobot
- Google Search Console
- Sentry
- PageSpeed Insights
Who Relies On Website Maintenance
Any site benefits, but for these businesses, downtime has a direct cost.
- 01
Online Stores
Every hour of downtime or a broken checkout means lost sales.
- 02
Professional Services
A broken form means enquiries you'll never know about.
- 03
Healthcare
Patients need reliable access, and data needs protecting.
- 04
Education
Busy periods, such as enrolment, can't be missed.
- 05
Hospitality
Bookings and menus need to work whenever people look.
- 06
Non-Profits
Small teams, with no in-house developer to call on.
- 07
Local Businesses
No time to think about updates, and no need to.
- 08
Marketing Teams
Campaigns rely on landing pages that work.
What Maintenance Is Really Worth
A monthly fee can feel like paying for nothing, as long as nothing goes wrong. That's rather the point. Compare it with the cost of cleaning up a hacked site, losing a week of enquiries, or being forced into an emergency rebuild because the software has become too old to update safely.
There's a less obvious benefit as well: your time. When you've someone to call who already knows your site, small changes get done in days, not weeks, and you can stop thinking about the technical side and get back to running your business.
Why Clients Come To Us
The usual reasons people get in touch about maintenance.
The Developer Has Gone
Nobody left who knows how the site works.
A Recent Hack
Clean-up, then protection against a repeat.
Fear Of Updating
A site so old nobody dares touch it.
No Time
A team too busy to look after it themselves.
What To Check On Your Website Right Now
Find out who has access and who is responsible. Do you know where your site is hosted, who controls the domain, and when both renew? Many businesses find that these sit in the personal account of a former employee or a developer who's moved on. Get them into an account your company controls, and remove any old logins while you're there. This takes an afternoon, and it could save you from a very bad week.
Next, test the things that bring in business. Submit your own contact form and check the email actually arrives. Make a test purchase or booking if you take them. Ask when your last backup was taken, and when anyone last restored one to check it works. Most owners assume these things are fine until the day they aren't, and a failure can go unnoticed for weeks because a broken form doesn't announce itself.
Then look at your software's age. In WordPress, the dashboard shows what's waiting to be updated. If there's a long list, or it's been months since anyone looked, that's a risk worth dealing with soon, because attackers scan the web automatically for known holes. Check your server's PHP version as well, since old versions stop receiving security fixes. If you'd rather not think about any of this, that's exactly what a maintenance plan is for.
How Much Does Website Maintenance Cost?
We set maintenance fees according to your site's size, platform and how much change you expect, and we'll quote after a short health check. Every new build in our web development packages also includes post-launch bug support: 30 days with the QAR 3,640 Essential package, and 60 days with the QAR 9,100 Professional package.
A simple brochure site needs far less attention than a busy store with lots of integrations, so we won't sell you a large plan you don't need. If your needs change, your plan can too.
See Our PackagesPlatform
WordPress and Magento need more patching than hosted platforms.
Plugins & Integrations
More moving parts means more to test after updates.
Criticality
A store needs faster response than a brochure site.
Change Requests
How much content and development time you expect each month.
Why Choose Us For Website Maintenance
What you can expect from working with our team.
We Build Websites Too
When a fix needs real development, we can do it ourselves rather than passing you along.
Sites From Anyone
We'll look after sites built by others, after an honest health check.
No Jargon Reports
You'll understand what was done and whether anything needs a decision.
Proactive Advice
We flag what's coming, such as end-of-life software, well before it becomes a crisis.
One Point Of Contact
People who know your site, rather than a new support ticket every time.
Your Accounts Stay Yours
You keep ownership of hosting, domains and data throughout.
What Good Maintenance Gets You
The practical differences you should notice.
Fewer Emergencies
Problems get caught while they're small.
Better Security
Known holes closed promptly.
Reliable Enquiries
Forms and checkout tested regularly.
A Faster Site
Regressions spotted and fixed.
Quick Small Changes
Updates without any delay or briefing.
Peace Of Mind
One less thing for you to think about.
Website Maintenance FAQs
Why does a website need ongoing maintenance?
Because the software behind it keeps changing. Without updates, security holes stay open and things gradually break. Maintenance keeps it safe and working, and costs far less than dealing with a hacked or broken site.
How much does website maintenance cost?
It depends on your site's size, platform and how much change you expect, so we quote after a short health check. New builds in our QAR 3,640 and QAR 9,100 packages also include 30 or 60 days of post-launch bug support.
Can you maintain a website you didn't build?
Yes. We start with a health check to see what we're taking on, fix anything urgent and then move on to regular care.
What happens if my site gets hacked?
We isolate the problem, clean the site, close the way in, restore from a clean backup where needed and help you ask Google to review any warnings. Then we put measures in place to prevent a repeat.
How often do you update things?
Security patches are applied as soon as practical. Routine updates are usually handled monthly after testing them on a staging copy, although the schedule varies by platform.
Do you test updates before applying them?
Yes. Updates go to a staging copy of your site first, so that we can check nothing breaks before they reach your live site.
Can you also make content changes?
Yes. Plans can include time for text updates, new pages and small improvements. Larger features are quoted separately.
How is this different from your cloud and app support services?
This service covers websites. App Maintenance & Support looks after mobile apps, and Cloud Support & Maintenance looks after cloud infrastructure and servers. If you need more than one, we can combine them.
Will I still own my website and accounts?
Yes. You keep ownership of your hosting, domain, code and data at all times. We just need access to do the work.
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Tell us about your project — whether it's a website, an app, SEO or marketing.